3 Phrases That Stress You Out The Second You Say Them — forbes.com

The power of words is never more evident to me than when I’m working with a client or team and the language turns negative: The boss is difficult. The workloads are unmanageable. The policies are dumb. Immediately, I see the negative effect that kind of language has on the situation. You see, when you say the boss is difficult or the work is stressful, you create a self-fulfilling prophecy. Organizational expert Robert Kreitner explains it like this: “We strive to validate our perceptions of reality, no matter how faulty they may be.”

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