"The scope of the black market activity accounts for up to 85% of Customer Service emails/calls," Firor said on the game's forum. "Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you. Again, our goal is to keep this activity away from you so you dont have to contact Customer Service in the first place."
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