Salesforce Debuts Its Answer To Amazon’s Mayday: An SOS Button For Mobile App Support — techcrunch.com

Salesforce has poured a lot of investment into social and mobile products to make sure that its suite of cloud-based CRM services continues to find audiences where consumers are engaging online the most these days. Today it unveiled the latest move in that direction, Salesforce1 Service Cloud SOS — Service SOS for short — one-touch live video support and on-screen guided assistance for businesses that want to incorporate Amazon Mayday-style buttons so that users can talk with support agents when they have questions or problems with an app.

Read More