Comcast apologizes after changing customer's name to 'A**hole Brown' — mashable.com

After his wife Lisa canceled the cable portion of their Comcast account, Ricardo Brown got an unpleasant surprise on the next bill from the company: His first name was changed to "Asshole*. Discovered by consumer advocate Christopher Elliott and first reported on by The Consumerist, the story is even more bizarre as even Comcast apparently doesn't know how it happened. According to Lisa, after she called Comcast to reduce the bill, the company rep handed the call over to another employee, who tried to persuade her to keep the service and sign a new two-year contract. She declined, but she claims she was "never rude."

Read More