Is the PlayStation network doing enough to fight account hijacking? — theverge.com

Last week, Ryan Hamann found himself locked out of his Playstation. Someone had spent $570 on extra points in FIFA '15, billed directly to Hamann's credit card, and switched the account to another Playstation somewhere in Europe. Hamann called his credit card company to dispute the charges — the standard first move in cases of identity theft — but Sony wasn't happy about being stuck with the bill. Sony customer service told him that until someone paid for the fraudulent FIFA points, he would be locked out of the account entirely, with no access to the games he'd paid for.

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