In 2017 the successful management of cultural heritage sites depends on striking the right balance between visitor engagement and security. No one wants museums and galleries to feel like fortresses, but security can be a factor in where visitors choose to go. Today’s institutions work hard to ensure that their sites and collections prove popular with the public, whilst maintaining robust procedures to ensure the safety of their collections, visitors and staff. Consistent cuts to funding, however, have made this task particularly difficult.
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